Join the Cloud 9 Team!

Cloud 9 Software is a cloud-based practice management solution for Orthodontics, Pediatric Dentistry, Group Practices, & Dental Support Organizations (DSOs).  With over 100 years of development experience, customers trust our software to help with patient management, appointment scheduling, billing, treatment plans, imaging, and more.  Our success and rapid growth are a direct reflection of the care that we provide to our customers. For our employees, Cloud 9 Software offers medical, dental, and vision benefits, 401K, competitive salary, and a tight-knit, results-driven work environment.  Join us at Cloud 9; you are going to like it up here!

Technical Support Representative

Description:

Cloud 9 Software is seeking a Technical Support Representative to join our expanding team working in-house at our Kennesaw, GA location. Our representatives work with clients to identify, troubleshoot, and resolve support requests as well as provide application assistance over the phone, via remote connection or through email.  The ideal candidate should be service-oriented, highly focused, and a motivated self-learner with professional communication skills.

Responsibilities:

  • Establish a strong rapport with clients while providing the appropriate technical and product information.
  • Maintain a working knowledge of the Cloud 9 programs as the features grow in number and complexity.
  • Participate in scheduled testing of all new features and changes to the software including communication with the development team.
  • Log all support issues and requests.

Minimum Experience Requirements:

  • Minimum 2 years of experience working in customer service, preferably in a technology-based call center.
  • Experience communicating complicated concepts and training clients how to use the software.
  • Must have excellent verbal and written communication skills
  • Excellent customer service skills
  • Ability to effectively manage competing priorities and the ability to work independently.
  • Proficient with PCs and Macs, plus a working knowledge of computer troubleshooting, peripheral devices, software installation, and software troubleshooting.

Preferred Experience Requirements:

  • MCSA Certification (Provide Key Technology) or Equivalent
  • Windows OS (Windows 7, Windows 8, Windows 10)
  • SQL Server 2000, 2005, 2008 R2, or 2012, 2016 (Any SQL knowledge)
  • Microsoft Office
  • Dental or Pediatric Dentistry software and industry knowledge
  • Familiarity with Digital X-ray software and machinery by way of daily use as an end user or technical support in a dental specialty (Pediatric Dentistry, Orthodontics, or Orthognathic) environment.
  • Familiarity with clinical terminology for Cephalometric hard and soft tissue

Quality Assurance Automation Engineer

If you are interested in a growing technology company with a tight-knit team and results-driven Agile Scrum work environment, then you may be a good fit at Cloud 9 Software.

Responsibilities include:

  • Analyze user stories for validity, feasibility, and technical soundness and decompose them to extract positive and negative test scenarios with strong acceptance criteria
  • Participate in all levels of testing including but not limited to: System, Integration, and Regression
  • Design, develop and execute automated tests in C# using Selenium and Web Driver open source tools
  • Drive automation testing as the go forward testing approach for our sprint and regression work
  • Apply Quality Engineering principles throughout the Agile product lifecycle to identify defect and design flaws
  • Collaborate closely with your Agile development team to improve the quality of the deliverables and ensure the business needs are met
  • Profile manual and automated acceptance criteria and test cases to drive automation
  • Detect, report, and track software defects

Your skill set will need to include:

  • 4+ years performing software quality assurance role in an Agile Scrum environment
  • 3+ years’ experience building automated tests using Selenium with Web Driver
  • Experience developing unit tests, API tests, and integration tests
  • Experience with C# and .Net development
  • Strong knowledge of software QA methodologies, tools, and processes
  • Strong analytical, debugging, problem-solving and root-cause analysis skills
  • Excellent written and oral communication skills
  • Knowledge of SQL databases and scripting
  • You must be a self-starter who works well with others

These factors are a plus:

  • Orthodontics or dental industry experience
  • Experience with SpecFlow or Cucumber technologies
  • Familiarity with Lean software development practices

Cloud 9 Software provides medical and dental benefits, 401K, competitive salary, and a tight-knit, results-driven work environment.

If you are an eager and enthusiastic developer, and this sounds like something you would be interested in, you owe it to yourself to see what Cloud 9 Software have to offer.

Conversion Engineer (Junior Developer)

If you are interested in a growing technology company with a tight-knit team and results-driven Agile Scrum work environment, then you may be a good fit at Cloud 9 Software.

Part of the process that is involved with our work is bringing over new practices, coming from other practice management systems, i.e. Conversions. As a Junior Developer with a focus on Conversions, your skill set will need to include:

  • Degree in Computer Science, similar, or equivalent development experience
  • Experience with C# (.NET)
  • Strong SQL and Database knowledge/experience
  • Experience performing software analysis and design
  • Strong oral and written communication skills
  • You must be a self-starter who works well with others

These factors are a plus:

  • Experience with T-SQL
  • Orthodontic or dental software experience

Cloud 9 Software provides medical and dental benefits, 401K, and a competitive salary.

If you are an eager and enthusiastic developer, and this sounds like something you would be interested in, you owe it to yourself to see what Cloud 9 Software have to offer.