Cloud 9 Connect

Cloud 9 Connect

Have you been looking for the perfect two-way messaging solution to go with your Cloud 9 Software? With our new service, Cloud 9 Connect, you can:

  • Automate appointment reminders
  • Engage in two-way texting conversations with patients (without the onerous task of having to collect the cellphone carrier)
  • Automate tracking of confirmations and act on needs to change the appointment
  • Allow patients to opt out of automated reminders
  • And more!

Cloud 9 Connect is fully nested into Cloud 9 Software (no third party integration necessary), and has been available to all Cloud 9 customers since November 2022.

Friday November 18 at 2 pm ET

See a demo in Club Nine

On November 18, 2022, Cloud 9 Sr. Director of Business Development, Kevin Simmons, hosted a live demonstration of Cloud 9 Connect for an audience of Cloud 9 customers. The recording is available in Club Nine for anyone wishing to see the service in action. Click here to watch it. Don’t have a Club Nine account yet? Click here to create one.

What can Cloud 9 Connect do for your practice?

Cloud 9 Connect

What better way to communicate with your patients than through the little device which sits in the palm of their hand each and every day? It’s convenient, it’s informal, and it’s the preferred method of communication for most consumers across the world.

How do you like the sound of no more missed appointments? Cloud 9 Connect allows you to determine when appointment reminders are sent to patients, and sends them automatically. It allows your patients to reply to the messages and confirm the appointment, thus increasing the likelihood that they will make it to their designated appointment time.

Reduce the administrative burden on your staff by saving them from having to manually send reminders, and feel confident in your schedule with the built-in ability to track which patients were sent a reminder and which ones have or have not confirmed their appointments.

Mobile is becoming not only the new digital hub but also the bridge to the physical world. That’s why mobile will affect more than just your digital operations – it will transform your entire business.

– Thomas Husson, Vice President at Forrester Research

Did you know?


In a 2016 survey conducted by Twilio, in conjunction with enterprise technology market research company Vanson Bourne, 6,000 consumers in seven different countries were asked about their business messaging preferences. Half of the consumers surveyed revealed that they prefer using native SMS apps to message businesses, and “more than eight in ten (85%) consumers would like to reply to a message from a [business] or engage in conversation.” 1

9 out of 10

The very same study also found that “9 out of 10 [consumers] would like to talk to businesses using messaging,” however, “only 48% of businesses are equipped to connect with customers through a message.” 2


A 2019 study commissioned by business communication company, Avochato, found that “63% of [consumers] would switch to a company that [offers] text messaging as a communication channel.” In addition, 90% of study participants reported that they prefer to communicate with an actual representative of the business rather than chatbots and answering services, making two-way texting all the more valuable to a business. 3

3 minutes

With the fact that “the average global opt-in rate for messaging apps is 77%” 4, and “95 out of 100 of your customers who have opted into your text messaging program open and read your mobile messages within 3 mins,” 5 there is a strong business case for adding native messaging to your standard business operations. Cloud 9 Connect puts your communications directly from your practice management solution into the hands of your patients, and tracks responses automatically. Why not get started right away?

Want to learn more?

If you want to learn more, fill out the form below and we will reach out to you as quickly as possible. We are more than happy to answer questions and even give you a short, personal demonstration of the Cloud 9 Connect service.