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Support Hours

8:00 am – 8:00 pm ET Monday-Friday
If there is a true emergency outside of normal working hours, please leave a voicemail or email and we will respond as soon as possible.

*** SPECIAL ANNOUNCEMENT ***
Cloud 9 Support and Service will be temporarily unavailable on Wednesdays, from 2 pm – 2:30 pm ET for department-wide training sessions.

Phone: 1-800-394-6050 OPTION 2*
Email: support@cloud9.software

*In an effort to provide you with the best possible support experience, we may record support calls for training and quality assurance purposes.

In order to give our support team some R&R, our support department is closed for the following holidays:

New Year’s Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
July 4th (July 3, 2020, in observance of the holiday)
Labor Day
Thanksgiving Day
Christmas Day

In addition we will also have special hours the following days:

Day after Thanksgiving – Closed
Christmas Eve – Closed
New Year’s Eve – Hours will be 8:00am – 3:00pm EST

Screen Connect

Click here to access Customer Support’s remote control utility. This tool should only be used while speaking to a customer support representative.
http://help.cloud9ortho.com