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Support Hours

8:00 am – 8:00 pm ET Monday-Friday
If there is a true emergency outside of normal working hours, please leave a voicemail or email and we will respond as soon as possible.

Cloud 9 Support and Service will be temporarily unavailable on Fridays, from 2 pm – 3 pm ET for department-wide product training sessions.

Phone: 1-800-394-6050 OPTION 2*

*In an effort to provide you with the best possible support experience, we may record support calls for training and quality assurance purposes.

In order to give our support team some R&R, our support department is closed for the following holidays:

New Year’s Day
Memorial Day
July 4th
Labor Day
Thanksgiving Day
Christmas Day

In addition we will also have special hours the following days:

Day after Thanksgiving – Closed
Christmas Eve – Closed
New Year’s Eve – Hours will be 8:00am – 3:00pm EST

Screen Connect

Click here to access Customer Support’s remote control utility. This tool should only be used while speaking to a customer support representative.