How to Hire the Perfect Dental Treatment Coordinator

In smaller clinics, a treatment coordinator job is often combined with an existing role, such as an administrative assistant or office manager. However, the more a clinic expands, the more need for a dedicated dental treatment coordinator.

We’ll discuss more about the qualifications and duties of a dental treatment coordinator. But first, let’s look at why you need one in the first place.

Dental treatment coordinators help improve sales by suggesting the best treatment options for patients. It’s not about pushing unneeded services; rather, it’s focused on finding the right dental solution.

Coordinators can also coordinate treatment on behalf of patients. They also routinely remind them of upcoming appointments. This also takes some work off clinic administrators, helping them focus on better tasks. Treatment coordinators also routinely assist patients in paying for their treatments or finding financing options. This speeds up and improves cash flow.

In other words, a dental coordinator supports every other role in the clinic. This helps everyone focus on their responsibilities which, in turn, dramatically improves the efficiency and revenue of the clinic.

They are responsible for reminding patients of their scheduled treatment days and to follow up with those who’ve missed their appointments altogether.

Treatment coordinator dental jobs also involve some sales chops. Their goal is to convince a person to get much-needed dental treatment. Dental treatments can be expensive, which can deter people from making the investment. Treatment coordinators are tasked with showing patients the importance of getting treatments, as well as helping them figure out how to pay for services.

Qualifications

Strictly speaking, there are no one-size-fits-all qualifications for a dental treatment coordinator.

However, a sales background is a huge advantage when hiring for this role. Remember that a treatment coordinator is more than an administrative role – this person should be able to help “sell the treatment” to prospective patients. This requires a high degree of sales skills, such as quickly answering objections or deftly highlighting the benefits of a treatment.

A dentistry background is desired but not required, since many new coordinators will learn the different treatment options via in-house training. However, familiarity with the dentist’s terms can help them absorb information much faster and explain dental services in more detail.

Qualities / Personality Traits

Being a “people-person” is a must-have trait for this job. Every day, coordinators must work with people and they shouldn’t just be comfortable doing so — they should enjoy talking with others. As such, look for someone who is personable, charismatic and positive.

Resilience and tenacity is also vital. Not every sales pitch will be successful, and the treatment coordinator should accept that. They should also work well under pressure and be able to meet deadlines.

You should also look for trainability. Coordinators need to learn plenty of medical topics – which they should be able to communicate clearly to patients. This requires fast learning and adaptability. Ask them interview questions related to how quickly they’re able to adapt to new situations, learn new processes, and more. This will give you insight into their ability to be trained in new topics.

Average Salary

According to ZipRecruiter, the average annual salary of a dental treatment coordinator in the US is around $43,199. Top earners in the field tend to have a salary of $60,500, while entry-level positions hover in the $27,500 range. However, make sure to look up average salaries in your location, as this can vary drastically across the country. Salaries should also be determined based on previous experience.