9 Reasons to Choose Cloud 9
The real cloud, a true cloud, and the most trusted cloud in orthodontics, since 2010.Learn More
Cloud 9 Software has a humble origin story. In 2009, orthodontic software veterans Ann and Ken Swinney envisioned a future in which orthodontic practices could ditch their servers, locally installed software, and VPN lines, and run on a 100% cloud-based system. The first lines of code were developed on their living room couch and the inaugural customer launched the software in 2010. Blazing a trail for other orthodontic practice management systems, Cloud 9 became the first true cloud system on which to run an orthodontic practice. Now, with more than 10 years of experience behind us, Cloud 9 continues to blaze trails by providing the most capable and scalable cloud-based practice management solution to the orthodontic industry.
We exist to help customers around the world build and operate the most successful specialty dental practices. Our vision is to be the leading provider of cloud-based practice management software and related services to specialty dental practices.
With over ten years in the cloud, we stand alone as the first and the most experienced cloud-management system in the industry. You can trust our combination of hundreds of years of industry experience put into in a modernized solution that gets the job done.
We’ve successfully deployed our cloud solution at more than 1,500 locations. We’re connecting single, multiple and large group practices faster than any other solution available. We measure our success by securely connecting over 15,000 individual users from all across North America.
Expert conversions are critical to any software transition. Plan. Prepare. Test. Deploy. Our dedicated team of conversion specialists has managed conversions from virtually every system ever built. We’ll have you up and running in record time.
Everyone wants complementary solutions to work seamlessly with their practice management system. Our secure connections (APIs) to third-party vendors provide the behind-the-scenes seamless architecture that keeps you moving forward every day. Take a look at our partner listings to see if we are connected to the solutions you rely on most.
As CEO of Cloud 9, Mike is dedicated to leading our team in the delivery of solutions that help our customers operate the most successful specialty dental practices in the world. Under his leadership, Cloud 9 continues to expand its core in the orthodontic practice management market while also pursuing additional growth opportunities in adjacent market segments.
With over 25 years of experience in the commercial software industry, Mike’s focus on the integration of technology and business began during his collegiate years at West Virginia University where he earned a BS in Aerospace Engineering and an MBA. After starting his career in the Fintech industry primarily focused on product management and strategy for electronic payments and risk management, Mike joined the Vista Equity Partners team as an operating executive with Aptean, Inc. Just prior to joining Cloud 9, Mike served as COO of Togetherwork, Inc., a GI Partners company focused on membership management and electronic payment solutions.
Outside of work, Mike spends most of his free time with his wife and their blended family of five children, three dogs and two cats. Originally from New Jersey, Mike has lived in the Greater Atlanta region for the last 22 years and while he misses visiting the Jersey Shore, he has developed a deep sense of appreciation for the long, hot Georgia summer and days spent relaxing on a lake.
Matt has a history of success developing, managing and sustaining relationships with clients and colleagues in order to achieve business goals and enhance the client experience. More importantly, he believes how you accomplish a goal is just as important as the result. Matt understands the necessity of creating a positive and collaborative culture by championing change and celebrating success. He is passionate about building leaders, winning teams, and sustainable processes. And he will not settle for being ordinary. He is uniquely versatile, pragmatically creative, and willing to challenge conventional thinking.
Serving as Cloud 9’s Chief Technology Officer since January 2021, Gary Reinersman is responsible for the company’s integrated product delivery. In this capacity, Gary leads the collaborative effort between Product Management, Engineering, and IT to deliver products and services that delight the customers, while driving strategy to expand product offerings and expansion into adjacent markets.
Prior to joining Cloud 9, Gary served as Chief Technology Officer of a privately-held SaaS company with a focus on education in the healthcare industry. In his seven-and-a-half year stint with the company, Gary helped grow the business ten-fold through high organic growth and extensive merger and acquisition activities.
Outside of work, Gary enjoys golfing, being on the water, and rooting for his favorite English Premier League team, Tottenham.
Phyllis Fernandez is the Sr. Director of Customer Success at Cloud 9 Software. As the leader of our Customer Success Team, she develops long term relationships to ensure our customers maximize utilization of Cloud 9 software features.
With over 35 years in the orthodontic industry, Phyllis has experience as a clinic RDA, Treatment Coordinator, Financial Coordinator, and Office Manager. Phyllis excelled as an orthodontic software trainer for 27 years and led the Cloud 9 Onboarding Team as Sr. Director of Client Onboarding prior to starting her role in Customer Success. Phyllis was also an Orthodontic Practice Management Consultant for over 10 years, specializing in new patient processes to increase case acceptance, successful RCM management with a less than 5% delinquency goal, and marketing strategies to increase practice production.
Phyllis enjoys spending time with her four daughters and two granddaughters. She has a passion for hiking, traveling, and the outdoors. In July 2018 she summited Mt. Kilimanjaro (the highest single free-standing mountain in the world: 19,341 ft above sea level).
Cory joined Cloud 9 Software in 2020 as the Director of Customer Onboarding, where he leads the onboarding experience for new customers. His team is responsible for the implementation, system setup, data conversion, and training of our software.
Prior to Cloud 9, Cory performed many different customer-facing/operational roles. Most recently, he was at Kronos where he led Customer Support for their workforce management cloud solution. Prior to Kronos he worked at Aptean, where he led Customer Solutions (Professional Services and Customer Support) for a portfolio of 10 products. His passion has always been working with customers and exceeding their expectations.
Cory lives in Indianapolis, IN with his wife and two daughters. In his free time, he enjoys coaching his daughters’ basketball teams, being active playing softball, pickleball, or anything competitive, camping/hiking, and spending time with family and friends.
Robin has spent her entire career in the orthodontic industry. She started 23 years ago working inside orthodontic practices and has held every position including clinical chair side assistant, Clinical Coordinator, Treatment Coordinator and Office Manager for multi-location practices.
She also has experience with start up practices and has worked extensively with orthodontic residents in Universities.
She transitioned her career to the vendor side of the industry 11 years ago and has been working in the practice management software space ever since. Robin joined the Cloud 9 team in 2014 as a Regional Sales Representative and became the Director of Sales in 2016.
She is passionate about providing outstanding service to customers and she is known for “going above and beyond” to help doctors succeed.
In her spare time she enjoys live music, sporting events, running, and spending time with her son, Ben.
Kevin joined Cloud 9 Software in 2011 as the first customer support representative. He then managed the team until 2017, and subsequently became Product Manager. He now serves as Director of Product Management as of 2020. Says Kevin, “Cloud 9’s key to success is definitely our happy staff and customers; I greatly enjoy working directly with our customers as often as possible.”
Prior to Cloud 9, Kevin worked in multiple customer-facing positions for Synovus Bank, and after college he had the pleasure of running a sports bar with his family. He is now a husband and father of three near-teenagers. When his busy schedule allows, he enjoys playing tennis, spending time with friends, and playing his guitars.
Jenni has been with Cloud 9 Software since December 2016, where she began to build their vendor empire and integrations department as you see it today. As the Strategic Alliances Manager, she strives to find the “newness” in the industry and bring it to life for our Cloud 9 clients, through software integrations, physical product, and consulting relationships.
Prior to Cloud 9 Software, Jenni worked in the insurance industry for 10+ years, where she grew her knowledge full circle in the many aspects of the business. She has her ScrumMaster certification and is a Lean Six Sigma Green Belt. Jenni uses these skills daily at Cloud 9.
Jenni continues to be passionate about her role and strives to partner with many companies that can make our clients’ roles easier on a daily basis.
She is a proud wife and mother of three. Her free time is spent on her LOVE for God, Family, Friends, and Music.
Eli joined Cloud 9 Software in July 2019, bringing 13 years of Customer Service and Customer Success experience. He enjoys walks in the park, frequenting snazzy jazz clubs, banging on the piano, playing the guitar, hiking, long drives, tacos (only on Tuesdays), coffee, Marvel movies, cooking, making wine, and 4-wheeling.
Tonya has 20+ years of experience in the field of general and pediatric dentistry. While working in both the clinic and front office, Tonya most enjoyed being the team lead in a pediatric dentistry office. As Project Manager of Pediatric Dentistry here at Cloud 9 Software she works closely with both the customers and the Cloud 9 developers to successfully champion the project of Cloud 9 Pediatric.
Tonya has been with Cloud 9 since February of 2017. Outside of work Tonya enjoys spending time with her husband and daughter, traveling, volunteering at her daughter’s high school and local library, and recently convinced her family to get another puppy!
Kim Silverthorn has been with Cloud 9 sine 2012, and has more than 20 years of industry experience. She prides herself on having built strong relationships with our customers and within the industry. Kim wears many hats. Her expertise with project workflows and timelines makes her the go-to for DSO/OSO organizations. Kim’s established relationships and experience makes her invaluable to our customers as she is an excellent go-between for third party software integrations like OpenEdge and Change Healthcare.
Kim is married to her dream guy, and together they have four adult children and seven grandchildren. In their after-work life, Kim sings in a blues and rock band in which her husband also plays the drums. They live in the mountains and enjoy their quiet life there.
Lisa Whitley has been in the orthodontic software development industry for more than 20 years, and with Cloud 9 Software since January 2017. She currently leads the Conversion Development Team as the Conversion Manager. Lisa is passionate about the customer having the best possible conversion experience when joining the Cloud 9 Community, and works hard to achieve this goal.
Lisa is a wife and mother of two, and enjoys spending her weekends with her family either on the lake or hiking in the mountains.
Culture. Customers. Capabilities. Commitments. Cloud 9 is goal-oriented and laser focused. Our strategic pillars guide us every step of the way. Read more to see why Cloud 9 is a preferred place to work.
Our partners offer trusted products and services that complement Cloud 9 Software. Our partner program and API Toolkit provides one of the most favorable ecosystems in practice management.
At Cloud 9, our first priority is the protection of your data. Adopting industry-leading safeguards, the entire platform is continuously monitored to keep your information safe and secure. We love blinking lights and our data center is always on, 24/7/365.