About Cloud 9

Trailblazing for Over 10 Years

Cloud 9 Software has a humble origin story. In 2009, orthodontic software veterans Ann and Ken Swinney envisioned a future in which orthodontic practices could ditch their servers, locally installed software, and VPN lines, and run on a 100% cloud-based system. The first lines of code were developed on their living room couch and the inaugural customer launched the software in 2010. Blazing a trail for other orthodontic practice management systems, Cloud 9 became the first true cloud system on which to run an orthodontic practice. Now, with more than 10 years of experience behind us, Cloud 9 continues to blaze trails by providing the most capable and scalable cloud-based practice management solution to the orthodontic industry.

Our Mission

We exist to help customers around the world build and operate the most successful specialty dental practices. Our vision is to be the leading provider of cloud-based practice management software and related services to specialty dental practices.

Our Values

  • We are passionate about our work, our team, and our customers
  • We are driven to deliver results and value
  • We are uplifting, supportive, and encouraging
  • We strive to be trustworthy
  • We strive to be innovative
  • We strive to deliver an exceptional customer experience
  • We strive to be intentional
  • We strive to communicate with candor

Built for the Cloud
from Day One

  • We have the most experience

    With over ten years in the cloud, we stand alone as the first and the most experienced cloud-management system in the industry. You can trust our combination of hundreds of years of industry experience put into in a modernized solution that gets the job done.

  • We have the most customers

    We’ve successfully deployed our cloud solution at more than 1,500 locations. We’re connecting single, multiple and large group practices faster than any other solution available. We measure our success by securely connecting over 15,000 individual users from all across North America.

  • We have the most conversions

    Expert conversions are critical to any software transition. Plan. Prepare. Test. Deploy. Our dedicated team of conversion specialists has managed conversions from virtually every system ever built. We’ll have you up and running in record time.

  • We have the most integrations

    Everyone wants complementary solutions to work seamlessly with their practice management system. Our secure connections (APIs) to third-party vendors provide the behind-the-scenes seamless architecture that keeps you moving forward every day. Take a look at our partner listings to see if we are connected to the solutions you rely on most.

Our Team

  • Chief Executive Officer
    Mike Ressel
    Mike Ressel
    Mike Ressel

    As CEO of Cloud 9, Mike is dedicated to leading our team in the delivery of solutions that help our customers operate the most successful specialty dental practices in the world. Under his leadership, Cloud 9 continues to expand its core in the orthodontic practice management market while also pursuing additional growth opportunities in adjacent market segments.

    With over 25 years of experience in the commercial software industry, Mike’s focus on the integration of technology and business began during his collegiate years at West Virginia University where he earned a BS in Aerospace Engineering and an MBA. After starting his career in the Fintech industry primarily focused on product management and strategy for electronic payments and risk management, Mike joined the Vista Equity Partners team as an operating executive with Aptean, Inc. Just prior to joining Cloud 9, Mike served as COO of Togetherwork, Inc., a GI Partners company focused on membership management and electronic payment solutions.

    Outside of work, Mike spends most of his free time with his wife and their blended family of five children, three dogs and two cats. Originally from New Jersey, Mike has lived in the Greater Atlanta region for the last 22 years and while he misses visiting the Jersey Shore, he has developed a deep sense of appreciation for the long, hot Georgia summer and days spent relaxing on a lake.

  • Vp, Sales and Marketing
    Matt Bycroft
    Matt Bycroft
    Matt Bycroft

    Matt has a history of success developing, managing and sustaining relationships with clients and colleagues in order to achieve business goals and enhance the client experience. More importantly, he believes how you accomplish a goal is just as important as the result. Matt understands the necessity of creating a positive and collaborative culture by championing change and celebrating success. He is passionate about building leaders, winning teams, and sustainable processes. And he will not settle for being ordinary. He is uniquely versatile, pragmatically creative, and willing to challenge conventional thinking.

  • Chief Technology Officer
    Gary Reinersman
    Gary Reinersman
    Gary Reinersman

    Serving as Cloud 9’s Chief Technology Officer since January 2021, Gary Reinersman is responsible for the company’s integrated product delivery. In this capacity, Gary leads the collaborative effort between Product Management, Engineering, and IT to deliver products and services that delight the customers, while driving strategy to expand product offerings and expansion into adjacent markets.

    Prior to joining Cloud 9, Gary served as Chief Technology Officer of a privately-held SaaS company with a focus on education in the healthcare industry. In his seven-and-a-half year stint with the company, Gary helped grow the business ten-fold through high organic growth and extensive merger and acquisition activities.

    Outside of work, Gary enjoys golfing, being on the water, and rooting for his favorite English Premier League team, Tottenham.

  • Sr. Director of Customer Success
    Phyllis Fernandez
    Phyllis J. Fernandez
    Phyllis J. Fernandez

    Phyllis Fernandez is the Sr. Director of Customer Success at Cloud 9 Software. As the leader of our Customer Success Team, she develops long term relationships to ensure our customers maximize utilization of Cloud 9 software features.

    With over 35 years in the orthodontic industry, Phyllis has experience as a clinic RDA, Treatment Coordinator, Financial Coordinator, and Office Manager. Phyllis excelled as an orthodontic software trainer for 27 years and led the Cloud 9 Onboarding Team as Sr. Director of Client Onboarding prior to starting her role in Customer Success. Phyllis was also an Orthodontic Practice Management Consultant for over 10 years, specializing in new patient processes to increase case acceptance, successful RCM management with a less than 5% delinquency goal, and marketing strategies to increase practice production.

    Phyllis enjoys spending time with her four daughters and two granddaughters. She has a passion for hiking, traveling, and the outdoors. In July 2018 she summited Mt. Kilimanjaro (the highest single free-standing mountain in the world: 19,341 ft above sea level).

  • Director of Customer Onboarding
    Cory Burns
    Cory Burns
    Cory Burns

    Cory joined Cloud 9 Software in 2020 as the Director of Customer Onboarding, where he leads the onboarding experience for new customers. His team is responsible for the implementation, system setup, data conversion, and training of our software.

    Prior to Cloud 9, Cory performed many different customer-facing/operational roles. Most recently, he was at Kronos where he led Customer Support for their workforce management cloud solution. Prior to Kronos he worked at Aptean, where he led Customer Solutions (Professional Services and Customer Support) for a portfolio of 10 products. His passion has always been working with customers and exceeding their expectations.

    Cory lives in Indianapolis, IN with his wife and two daughters. In his free time, he enjoys coaching his daughters’ basketball teams, being active playing softball, pickleball, or anything competitive, camping/hiking, and spending time with family and friends.

  • Director of Sales
    Robin Norfleet
    Robin Norfleet
    Robin Norfleet

    Robin has spent her entire career in the orthodontic industry. She started 23 years ago working inside orthodontic practices and has held every position including clinical chair side assistant, Clinical Coordinator, Treatment Coordinator and Office Manager for multi-location practices.

    She also has experience with start up practices and has worked extensively with orthodontic residents in Universities.

    She transitioned her career to the vendor side of the industry 11 years ago and has been working in the practice management software space ever since. Robin joined the Cloud 9 team in 2014 as a Regional Sales Representative and became the Director of Sales in 2016.

    She is passionate about providing outstanding service to customers and she is known for “going above and beyond” to help doctors succeed.

    In her spare time she enjoys live music, sporting events, running, and spending time with her son, Ben.

  • Director of Product Management
    Kevin Simmons
    Kevin Simmons
    Kevin Simmons

    Kevin joined Cloud 9 Software in 2011 as the first customer support representative. He then managed the team until 2017, and subsequently became Product Manager. He now serves as Director of Product Management as of 2020. Says Kevin, “Cloud 9’s key to success is definitely our happy staff and customers; I greatly enjoy working directly with our customers as often as possible.”

    Prior to Cloud 9, Kevin worked in multiple customer-facing positions for Synovus Bank, and after college he had the pleasure of running a sports bar with his family. He is now a husband and father of three near-teenagers. When his busy schedule allows, he enjoys playing tennis, spending time with friends, and playing his guitars.

  • Controller
    Della Stuart
    Della Stuart
    Della Stuart

    Della Stuart has been serving Cloud 9 Software as Controller since April 2021. With more than 15 years of CPA experience prior to joining the Cloud 9 Community, Della’s primary focus here is to direct the company’s accounting and treasury functions, including tracking and reporting the financial results of the company’s business operations. Additionally, she is the driving force for prompt customer account processing, and management of the company’s cash flow.

    Before joining the Cloud 9 team Della worked in accounting and treasury functions for both public and private companies such as US Airways, Deloitte & Touche, and Calero Software. In addition, she spent four years in the United States Marine Corps.

    In her spare time, Della enjoys spending time with her three children and their family dog, as well adventures through hiking, biking, and traveling.

  • Strategic Alliances Manager
    Jenni Darby
    Jenni Darby
    Jenni Darby

    Jenni has been with Cloud 9 Software since December 2016, where she began to build their vendor empire and integrations department as you see it today. As the Strategic Alliances Manager, she strives to find the “newness” in the industry and bring it to life for our Cloud 9 clients, through software integrations, physical product, and consulting relationships.

    Prior to Cloud 9 Software, Jenni worked in the insurance industry for 10+ years, where she grew her knowledge full circle in the many aspects of the business. She has her ScrumMaster certification and is a Lean Six Sigma Green Belt. Jenni uses these skills daily at Cloud 9.

    Jenni continues to be passionate about her role and strives to partner with many companies that can make our clients’ roles easier on a daily basis.

    She is a proud wife and mother of three. Her free time is spent on her LOVE for God, Family, Friends, and Music.

  • Senior Manager of Customer Support
    Eli Leggett
    Eli Leggett
    Eli Leggett

    Eli joined Cloud 9 Software in July 2019, bringing 13 years of Customer Service and Customer Success experience. He enjoys walks in the park, frequenting snazzy jazz clubs, banging on the piano, playing the guitar, hiking, long drives, tacos (only on Tuesdays), coffee, Marvel movies, cooking, making wine, and 4-wheeling.

  • Product Manager
    Tonya Gray
    Tonya Gray
    Tonya Gray

    Tonya has 20+ years of experience in the field of general and pediatric dentistry. While working in both the clinic and front office, Tonya most enjoyed being the team lead in a pediatric dentistry office. As Project Manager of Pediatric Dentistry here at Cloud 9 Software she works closely with both the customers and the Cloud 9 developers to successfully champion the project of Cloud 9 Pediatric.

    Tonya has been with Cloud 9 since February of 2017. Outside of work Tonya enjoys spending time with her husband and daughter, traveling, volunteering at her daughter’s high school and local library, and recently convinced her family to get another puppy!

  • Manager, Marketing Communications
    Blu Nordgren
    Blu Nordgren
    Blu Nordgren

    Blu manages Cloud 9’s marketing communications under the direction of the VP of Sales and Marketing. Her day-to-day work includes brand stewardship, content creation, website management, and event planning. But the biggest impacts she has had on the company come in the form of the brand refresh in early 2021, leading the website redesign project in tandem with the refresh, and creating the styling for Cloud 9’s exclusive user community, Club Nine.

    Blu graduated with a B.A. in Media Arts and Design from James Madison University in 2004, and spent the fifteen years leading up to her Cloud 9 position becoming familiar with all of the various competencies necessary to work in the rapidly changing and growing media and communications industry. She began her career by working in the film industry, on productions such as Disney’s “The Game Plan” and Showtime’s “The Brotherhood,” and then moved into owning her own event video business. The glamour of shooting and editing weddings, bar mitzvahs, and corporate meetings wore off after a couple of years, and in 2009 she closed down shop to retrace her steps back to her home country of Finland. During her years in Helsinki she had the opportunity to work in athletics coaching while simultaneously adding to her assorted linguistic skills. In early 2012 she returned to the United States and picked up the mouse once more, this time with a focus in graphic design and desktop publishing. Blu discovered that she is passionate about bold colors and clean designs, influenced by her Nordic heritage and time spent in Scandinavia, no doubt.

    Now a settled resident of Marietta, GA, Blu enjoys spending her time hiking the trails around Kennesaw Mountain, listening to podcasts, and baking gingerbread cookies with her kids.

  • Implementation Manager
    Kim Silverthorn
    Kim Silverthorn
    Kim Silverthorn

    Kim Silverthorn has been with Cloud 9 sine 2012, and has more than 20 years of industry experience. She prides herself on having built strong relationships with our customers and within the industry. Kim wears many hats. Her expertise with project workflows and timelines makes her the go-to for DSO/OSO organizations. Kim’s established relationships and experience makes her invaluable to our customers as she is an excellent go-between for third party software integrations like OpenEdge and Change Healthcare.

    Kim is married to her dream guy, and together they have four adult children and seven grandchildren. In their after-work life, Kim sings in a blues and rock band in which her husband also plays the drums. They live in the mountains and enjoy their quiet life there.

  • Conversion Manager
    Lisa Whitley
    Lisa Whitley
    Lisa Whitley

    Lisa Whitley has been in the orthodontic software development industry for more than 20 years, and with Cloud 9 Software since January 2017. She currently leads the Conversion Development Team as the Conversion Manager. Lisa is passionate about the customer having the best possible conversion experience when joining the Cloud 9 Community, and works hard to achieve this goal.

    Lisa is a wife and mother of two, and enjoys spending her weekends with her family either on the lake or hiking in the mountains.

  • Matt Bycroft
    Matt Bycroft
  • Gary Reinersman
    Gary Reinersman
  • Phyllis Fernandez
    Phyllis J. Fernandez
  • Cory Burns
    Cory Burns
  • Robin Norfleet
    Robin Norfleet
  • Kevin Simmons
    Kevin Simmons
  • Della Stuart
    Della Stuart
  • Jenni Darby
    Jenni Darby
  • Eli Leggett
    Eli Leggett
  • Tonya Gray
    Tonya Gray
  • Blu Nordgren
    Blu Nordgren
  • Kim Silverthorn
    Kim Silverthorn
  • Lisa Whitley
    Lisa Whitley
  • Mike Ressel
    Mike Ressel

Our Culture

Culture. Customers. Capabilities. Commitments. Cloud 9 is goal-oriented and laser focused. Our strategic pillars guide us every step of the way. Read more to see why Cloud 9 is a preferred place to work.

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Cloud 9 Partners

Our partners offer trusted products and services that complement Cloud 9 Software. Our partner program and API Toolkit provides one of the most favorable ecosystems in practice management.

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Security

At Cloud 9, our first priority is the protection of your data. Adopting industry-leading safeguards, the entire platform is continuously monitored to keep your information safe and secure. We love blinking lights and our data center is always on, 24/7/365.

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