About Cloud 9

Trailblazing for Over 10 Years

Cloud 9 Software has a humble origin story. In 2009, orthodontic software veterans Ann and Ken Swinney envisioned a future in which orthodontic practices could ditch their servers, locally installed software, and VPN lines, and run on a 100% cloud-based system. The first lines of code were developed on their living room couch and the inaugural customer launched the software in 2010. Blazing a trail for other orthodontic practice management systems, Cloud 9 became the first true cloud system on which to run an orthodontic practice. Now, with more than 10 years of experience behind us, Cloud 9 continues to blaze trails by providing the most capable and scalable cloud-based practice management solution to the orthodontic industry.

Our Mission

We exist to help customers around the world build and operate the most successful specialty dental practices. Our vision is to be the leading provider of cloud-based practice management software and related services to specialty dental practices.

Our Values

  • We are passionate about our work, our team, and our customers
  • We are driven to deliver results and value
  • We are uplifting, supportive, and encouraging
  • We strive to be trustworthy
  • We strive to be innovative
  • We strive to deliver an exceptional customer experience
  • We strive to be intentional
  • We strive to communicate with candor

Built for the Cloud
from Day One

  • We have the most experience

    With over ten years in the cloud, we stand alone as the first and the most experienced cloud-management system in the industry. You can trust our combination of hundreds of years of industry experience put into in a modernized solution that gets the job done.

  • We have the most customers

    We’ve successfully deployed our cloud solution at more than 1,500 locations. We’re connecting single, multiple and large group practices faster than any other solution available. We measure our success by securely connecting over 15,000 individual users from all across North America.

  • We have the most conversions

    Expert conversions are critical to any software transition. Plan. Prepare. Test. Deploy. Our dedicated team of conversion specialists has managed conversions from virtually every system ever built. We’ll have you up and running in record time.

  • We have the most integrations

    Everyone wants complementary solutions to work seamlessly with their practice management system. Our secure connections (APIs) to third-party vendors provide the behind-the-scenes seamless architecture that keeps you moving forward every day. Take a look at our partner listings to see if we are connected to the solutions you rely on most.

Our Team

  • Chief Executive Officer
    Mike Ressel
    Mike Ressel
    Mike Ressel

    As CEO of Cloud 9, Mike is dedicated to leading our team in the delivery of solutions that help our customers operate the most successful specialty dental practices in the world. Under his leadership, Cloud 9 continues to expand its core in the orthodontic practice management market while also pursuing additional growth opportunities in adjacent market segments.

    With over 25 years of experience in the commercial software industry, Mike’s focus on the integration of technology and business began during his collegiate years at West Virginia University where he earned a BS in Aerospace Engineering and an MBA. After starting his career in the Fintech industry primarily focused on product management and strategy for electronic payments and risk management, Mike joined the Vista Equity Partners team as an operating executive with Aptean, Inc. Just prior to joining Cloud 9, Mike served as COO of Togetherwork, Inc., a GI Partners company focused on membership management and electronic payment solutions.

    Originally from New Jersey, Mike has lived in the Greater Atlanta region for the last 22 years and while he misses visiting the Jersey Shore, he has developed a deep sense of appreciation for the long, hot Georgia summer and days spent relaxing on a lake.

  • VP, Customer Operations
    Cory Burns
    Cory Burns
    Cory Burns

    Cory joined Cloud 9 Software in 2020 as the Director of Customer Onboarding, where he leads the onboarding experience for new customers. His team is responsible for the implementation, system setup, data conversion, and training of our software.

    Prior to Cloud 9, Cory performed many different customer-facing/operational roles. Most recently, he was at Kronos where he led Customer Support for their workforce management cloud solution. Prior to Kronos he worked at Aptean, where he led Customer Solutions (Professional Services and Customer Support) for a portfolio of 10 products. His passion has always been working with customers and exceeding their expectations.

    Cory lives in Indianapolis, IN with his wife and two daughters. In his free time, he enjoys coaching his daughters’ basketball teams, being active playing softball, pickleball, or anything competitive, camping/hiking, and spending time with family and friends.

  • Vp, Sales and Marketing
    Matt Bycroft
    Matt Bycroft
    Matt Bycroft

    Matt has a history of success developing, managing and sustaining relationships with clients and colleagues in order to achieve business goals and enhance the client experience. More importantly, he believes how you accomplish a goal is just as important as the result. Matt understands the necessity of creating a positive and collaborative culture by championing change and celebrating success. He is passionate about building leaders, winning teams, and sustainable processes. And he will not settle for being ordinary. He is uniquely versatile, pragmatically creative, and willing to challenge conventional thinking.

  • Sr. Director of Customer Success
    Phyllis Fernandez
    Phyllis J. Fernandez
    Phyllis J. Fernandez

    Phyllis Fernandez is the Sr. Director of Customer Success at Cloud 9 Software. As the leader of our Customer Success Team, she develops long term relationships to ensure our customers maximize utilization of Cloud 9 software features.

    With over 35 years in the orthodontic industry, Phyllis has experience as a clinic RDA, Treatment Coordinator, Financial Coordinator, and Office Manager. Phyllis excelled as an orthodontic software trainer for 27 years and led the Cloud 9 Onboarding Team as Sr. Director of Client Onboarding prior to starting her role in Customer Success. Phyllis was also an Orthodontic Practice Management Consultant for over 10 years, specializing in new patient processes to increase case acceptance, successful RCM management with a less than 5% delinquency goal, and marketing strategies to increase practice production.

    Phyllis enjoys spending time with her four daughters and two granddaughters. She has a passion for hiking, traveling, and the outdoors. In July 2018 she summited Mt. Kilimanjaro (the highest single free-standing mountain in the world: 19,341 ft above sea level).

  • Director of Product Management
    Kevin Simmons
    Kevin Simmons
    Kevin Simmons

    Kevin joined Cloud 9 Software in 2011 as the first customer support representative. He then managed the team until 2017, and subsequently became Product Manager. He now serves as Director of Product Management as of 2020. Says Kevin, “Cloud 9’s key to success is definitely our happy staff and customers; I greatly enjoy working directly with our customers as often as possible.”

    Prior to Cloud 9, Kevin worked in multiple customer-facing positions for Synovus Bank, and after college he had the pleasure of running a sports bar with his family. He is now a husband and father of three near-teenagers. When his busy schedule allows, he enjoys playing tennis, spending time with friends, and playing his guitars.

  • Product Owner
    Kevin Williams
    Kevin Williams
    Kevin Williams

    Kevin joined Cloud 9 Software in late 2013 as a Support Representative under the direction of Kevin Simmons. From there he grew into the Support Team Lead role, and in 2022 he was able to transition to a Product Owner–once again under Kevin Simmons. You can’t keep the Kevins apart apparently. Prior to Cloud 9, Kevin worked at another dental software company, totaling nearly 15 years in the dental software industry.

    He lives in the Atlanta area with his wife, cat, and dog. In his free time he enjoys rock climbing, photography, and loves to learn and explore new hobbies that sound intriguing.

  • Director of DevOps
    Hans Brigman
    Hans Brigman
    Hans Brigman

    Hans joined Cloud 9 Software in 2015 as a Senior Software Engineer. He then grew into being a Technical Lead in 2018, and became Director of DevOps in 2022. His teams are responsible for software development of the Cloud 9 Software platform, along with maintaining the infrastructure of Cloud 9.

    Prior to Cloud 9, Hans honed his development skills at various companies based around the Atlanta area in various industries such as health care and Fintech. Hans started his programming career at Northern Michigan University, where he earned a BS in Computer Science and went into independent video game development for a few years. Hans then moved into maintaining cloud based chat support and kept moving to various companies that presented an interesting challenge.

    Originally from Marquette, MI, Hans moved to the Greater Atlanta area in 2006, where he and his wife are raising two sons. In his free time, Hans enjoys dabbling in video game development, gaming with his children, and reading the occasional book when the inspiration strikes.

  • Sr. Manager, Marketing and Demand Generation
    Blu Nordgren
    Blu Nordgren
    Blu Nordgren

    Blu manages Cloud 9’s marketing communications under the direction of the VP of Sales and Marketing. Her day-to-day work includes brand stewardship, content creation, website management, and event planning. But the biggest impacts she has had on the company come in the form of the brand refresh in early 2021, leading the website redesign project in tandem with the refresh, and creating the styling for Cloud 9’s exclusive user community, Club Nine.

    Blu graduated with a B.A. in Media Arts and Design from James Madison University in 2004, and spent the fifteen years leading up to her Cloud 9 position becoming familiar with all of the various competencies necessary to work in the rapidly changing and growing media and communications industry. She began her career by working in the film industry, on productions such as Disney’s “The Game Plan” and Showtime’s “The Brotherhood,” and then moved into owning her own event video business. The glamour of shooting and editing weddings, bar mitzvahs, and corporate meetings wore off after a couple of years, and in 2009 she closed down shop to retrace her steps back to her home country of Finland. During her years in Helsinki she had the opportunity to work in athletics coaching while simultaneously adding to her assorted linguistic skills. In early 2012 she returned to the United States and picked up the mouse once more, this time with a focus in graphic design and desktop publishing. Blu discovered that she is passionate about bold colors and clean designs, influenced by her Nordic heritage and time spent in Scandinavia, no doubt.

    Now a settled resident of Marietta, GA, Blu enjoys spending her time hiking the trails around Kennesaw Mountain, listening to podcasts, and baking gingerbread cookies with her kids.

  • Training Manager
    Kelsey Phillips
    Kelsey Phillips
    Kelsey Phillips

    Kelsey Phillips is the manager of the training team at Cloud 9 Software. She establishes strong relationships with our customers by ensuring that the training process (whether on-site or online) is the most efficient and effective process possible.

    With over 7 years in the dental and orthodontic industry, Kelsey has experience as a treatment coordinator, front desk receptionist, and national training coordinator. Kelsey came into Cloud 9 as an orthodontic software trainer. After becoming certified in our orthodontic product, Kelsey then became certified in our pediatric product as well. After excelling in the pediatric product, Kelsey became our training team lead and lead pediatric trainer. In this role, Kelsey began to help shape the online training processes you see today. After working as the training team lead, Kelsey was promoted to Manager of Training. With Kelsey’s experience she is able to leverage industry knowledge and product knowledge to help make Cloud 9’s training processes seamless. Kelsey has worked with her team to develop our online learning platform and increase the efficacy of our delivered online training, in addition to managing on-site trainings. Kelsey wears many hats at Cloud 9 and can be seen answering support calls, working with our product team, or on-site training our clients.

    Kelsey enjoys spending time with her husband and her two rescue pups. She has a passion for live music, travel, cooking, baking, and spending time with family and friends. In 2022 Kelsey and her husband traveled to Portugal to see their favorite band, marking the first of many adventures off her bucket list.

  • OSO Account Manager
    Kim Silverthorn
    Kim Silverthorn
    Kim Silverthorn

    Kim Silverthorn has been with Cloud 9 sine 2012, and has more than 20 years of industry experience. She prides herself on having built strong relationships with our customers and within the industry. Kim wears many hats. Her expertise with project workflows and timelines makes her the go-to for DSO/OSO organizations. Kim’s established relationships and experience makes her invaluable to our customers as she is an excellent go-between for third party software integrations like OpenEdge and Change Healthcare.

    Kim is married to her dream guy, and together they have four adult children and seven grandchildren. In their after-work life, Kim sings in a blues and rock band in which her husband also plays the drums. They live in the mountains and enjoy their quiet life there.

  • Onboarding Manager
    Tiana Storey
    Tiana Storey
    Tiana Storey

    Tiana Storey has been with the Cloud 9 Software onboarding team since the spring of 2021. She is a certified project manager (PMP) and a member of Project Management Institute (PMI). At Cloud 9 Tiana leads the customer onboarding efforts and the implementation team, with the explicit goal of improving the customer journey. In addition, she introduces formal project management processes to improve efficiency and team cohesiveness.

    Tiana works tirelessly to improve the Cloud 9 customer experience from the initiation to the transition to support. Her personal goal is to create a positive environment for customers for the duration of their onboarding process and beyond. Says Tiana, “There is nothing better than to hear the joy in a client’s voice!”

  • Conversion Manager
    Lisa Whitley
    Lisa Whitley
    Lisa Whitley

    Lisa Whitley has been in the orthodontic software development industry for more than 20 years, and with Cloud 9 Software since January 2017. She currently leads the Conversion Development Team as the Conversion Manager. Lisa is passionate about the customer having the best possible conversion experience when joining the Cloud 9 Community, and works hard to achieve this goal.

    Lisa is a wife and mother of two, and enjoys spending her weekends with her family either on the lake or hiking in the mountains.

  • Human Resources Manager
    Tara Wiltsie
    Tara Wiltsie, MA
    Tara Wiltsie, MA

    Tara has spent over a decade polishing her skills in all things human resources, and her background spans multiple industries. During her time exploring the field of HR she completed her BA in Business and Organizational Management and her MA in Industrial Organizational Psychology. Her greatest strength rests in her ability to sense the deeper needs of others, thus transitioning her leadership and communication style to achieve the greatest outcomes for both employee and employer.

    Her passion is driven by an ability to connect with people on an authentic level to build trusting relationships and strong networks. She believes this is the way to formulate success. With trust at the foundation, anything is possible.

    Her personal time consists of self-care in the form of yoga, walking her Saint Bernard, biking the trails, and quality time with family, friends, and nature.

  • Cory Burns
    Cory Burns
  • Matt Bycroft
    Matt Bycroft
  • Phyllis Fernandez
    Phyllis J. Fernandez
  • Kevin Simmons
    Kevin Simmons
  • Kevin Williams
    Kevin Williams
  • Hans Brigman
    Hans Brigman
  • Blu Nordgren
    Blu Nordgren
  • Kelsey Phillips
    Kelsey Phillips
  • Kim Silverthorn
    Kim Silverthorn
  • Tiana Storey
    Tiana Storey
  • Lisa Whitley
    Lisa Whitley
  • Tara Wiltsie
    Tara Wiltsie, MA
  • Mike Ressel
    Mike Ressel

Our Culture

Culture. Customers. Capabilities. Commitments. Cloud 9 is goal-oriented and laser focused. Our strategic pillars guide us every step of the way. Read more to see why Cloud 9 is a preferred place to work.

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Cloud 9 Partners

Our partners offer trusted products and services that complement Cloud 9 Software. Our partner program and API Toolkit provides one of the most favorable ecosystems in practice management.

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Security

At Cloud 9, our first priority is the protection of your data. Adopting industry-leading safeguards, the entire platform is continuously monitored to keep your information safe and secure. We love blinking lights and our data center is always on, 24/7/365.

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