8:00 am – 8:00 pm ET Monday-Friday
If there is a true emergency outside of normal working hours, please leave a voicemail or email and we will respond as soon as possible.
Cloud 9 Support and Service will be temporarily unavailable on Fridays, from 2 pm – 3 pm EST for department-wide training sessions.
Holidays Observed in the Support Center
In order to give our support team some R&R, our support department is closed for the following holidays:
- New Year’s Day
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
Click here to access Customer Support’s remote control utility. This tool should only be used while speaking to a customer support representative.