Get Support
Contact Support
Phone: 1-800-394-6050 OPTION 2*
Email: support@cloud9.software
For other questions or concerns, please go to our contact form.
*In an effort to provide you with the best possible support experience, we may record support calls for training and quality assurance purposes.
Support Hours
8:00 am – 8:00 pm ET Monday-Friday
If there is a true emergency outside of normal working hours, please leave a voicemail or email and we will respond as soon as possible.
Special Announcement
Cloud 9 Support and Service will be temporarily unavailable on Fridays, from 2 pm – 3 pm EST for department-wide training sessions.
Holidays Observed in the Support Center
In order to give our support team some R&R, our support department is closed for the following holidays:
- New Year’s Day
- Memorial Day
- July 4th (July 5, 2021, in observance of the holiday)
- Labor Day
- Thanksgiving Day
- Christmas Day
In addition we will also have special hours the following days:
- Day after Thanksgiving – Closed
- Christmas Eve – Closed
- New Year’s Eve – Hours will be 8:00am – 3:00pm EST
Screen Connect
Click here to access Customer Support’s remote control utility. This tool should only be used while speaking to a customer support representative.