Get Support

Get Support

Cloud 9 has a virtual Help Center which allows customers to live chat with a customer care specialist, review both open and closed support tickets, plus create new tickets. If you don’t have a Help Center account yet, create one today!

Please note that you will need to have a Help Center account to screenshare with a customer care specialist.

Contact Customer Care

Help Center: Create a Ticket


Cloud 9 General Support
Cloud 9 Pediatrics Support
Cloud 9 Ignite Support
Focus Support

Phone*: 1-800-394-6050, option #2

*In an effort to provide you with the best possible support experience, we may record support calls for training and quality assurance purposes.

Customer Care Center Hours

8:00 am – 8:00 pm EST Monday-Friday

If there is a true emergency outside of normal working hours, please leave a voicemail or send us an email and we will respond as soon as possible.

Special Announcement

To better assist you, the Cloud 9 Customer Care Center will be temporarily unavailable on Fridays, from 2 pm – 3 pm EST for department-wide training sessions.

Holidays Observed in the Customer Care Center

To give our hard working support staff time to recharge and come back revitalized so as to better serve you, our support department is closed for the following holidays:

  • New Year’s Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day