Frequently Asked Questions
What is the cloud?
The cloud is something you have probably already been using and don’t even know it. If you use Gmail, Yahoo, or Office 365 as your mail client you are technically using the cloud. It is the ability to access data over an internet connection. The cloud is a style of computing in which IT related capabilities are provided as a service, so you do not need to know how it all works – it just does! Cloud 9 is a true cloud application written from the ground up to take full advantage of cloud services.
Other software companies are claiming they are in the cloud now, but they did not re-write their product. How can that be?
The word “cloud” has been used very loosely the past few years and the orthodontic industry is no exception. Beware of Cloud Washing, defined as “The purposeful and sometimes deceptive attempt by a vendor to rebrand an old product or service by associating the buzzword ‘cloud’ with it.”
Is my data safe in the cloud?
Your data is safer in the cloud than in your office. Let’s compare it to banking. Where do you keep your money? At home under a cushion or in a closet? Probably not! You keep it in a bank because it is much safer there. They have security cameras, guards, and vaults. The same is true with the data for your practice. Your server is much more vulnerable in your office than it is in a secure, locked down data center. Simon Crosby, former CTO of Citrix Systems, said, “Any way you look at it, the bottom line is clear: The online world may be getting more dangerous by the day – but the cloud is safer than ever.”
What happens if my internet connection goes down?
While losing your internet connection is becoming rarer by the day, it is possible that it could happen. Reliability is at an all-time high and the internet is getting faster. If you would like a back-up, you could purchase a broadband wireless hotspot and have a backup for your internet. You can also run DSL and Cable internet using a dual-WAN router, and if one goes down the other one will pick up without you even noticing. While most offices will never need this, some practices like the peace of mind to have a back-up connection.
Other companies say your platform is old technology. How can that be since you claim you are on the latest platform?
It is very interesting to hear and read this on competitors’ websites. We are on the latest platform and have the architecture to prove it. Our competitors wrote their products on much older technology (10 plus years older) than Cloud 9. We have the ability to actually update our product if and when the internet does change. In addition, we can scale our product much easier than others, which keeps your cost lower. Competitors are trying to fit a square peg in a round hole by calling their product a cloud software solution.
What happens when technology changes?
Cloud 9 is written in HTML5, a framework designed to support innovation and foster the full potential the web has to offer. Going forward, Cloud 9 technology is positioned to be the easiest to use, update, secure, and migrate to than any other solution available today. And here’s the bonus: there is no conversion downtime and very little retraining required as we roll out the additional updates.
Do you have special packages for new grads?
Absolutely! We understand you are just coming out of school and we want to partner with you to allow unlimited growth potential. Cloud 9 is not only affordable for new grads, but it will also greatly reduce your IT cost. You no longer need to buy an expensive server or have an IT company install costly T1 or T3 lines. You can use a Mac, PC, or a combination of both. No emulators required!
How much is Cloud 9?
Just as your staff won’t answer that question over the phone without you seeing the patient for a diagnosis, we first need to diagnose your current situation and then we will provide you a price. Give us a call today at 1-800-394-6050 option 1 or visit our contact page to learn more!