Cloud 9 Connect

Cloud 9 Connect

Optimize your patient engagements with the advantage of a fully built-in communication solution for your Cloud 9 Software. Take the unnecessary steps out of your workflow and boost productivity with Cloud 9 Connect!

With Cloud 9 Connect, you can:

Reduce no-show appointments with automatic appointment reminders and confirmationsCreate dynamic email campaigns using modern design and AI functionality
Engage in two-way texting with patientsMaximize impact with targeted recipient lists
Stay on task with internal task management within two-way messagingExtend your brand awareness and build stronger patient connections
Cut down on third-party subscriptionsGive compliant opt-out control to your patients
We’re excited to announce that the Email Campaigns feature is now available!
  • Precise patient targeting
  • Customizable email templates
  • Free searchable stock photos
  • AI-assisted subject lines and images
  • Status reports

Want to learn more?

Connect Signature Virtual Event

Watch the live demo

In our recent live demo, we did a deep dive into the transformative capabilities of Cloud 9 Connect and Signature, specifically designed to increase patient engagement.

Cloud 9 Connect streamlines appointments and messaging, offering real-time appointment reminders, seamless two-way text messaging, and pre-defined email templates for targeted campaigns. Cloud 9 Signature simplifies registrations with digital forms and streamlines the scheduling process.

Watch the recording to see firsthand how these tools craft a welcoming and efficient practice environment.

What can Cloud 9 Connect do for your practice?

How do you like the sound of no more missed appointments? Cloud 9 Connect allows you to determine when appointment reminders are sent to patients and sends them automatically. It allows your patients to confirm their appointment, and you’ll see their confirmed appointment right on the schedule in real-time.

Reduce the administrative burden on your staff by saving them from manually sending reminders and feel confident with your schedule.

“I think that Cloud 9 Connect is an absolute game-changer. The real time patient communication, seamless appointment reminders, and the two-way texting feature have revolutionized our workflow. We are excited to see continuous enhancements every month, making the platform even better. Gone are the days of waiting 24 hours for syncing and juggling multiple windows—Cloud 9 Connect has streamlined everything for us, and we absolutely love it! We are now using the email campaigns as well.”

Maria Dunn, Director of Administration MyOrthodontist North Carolina

Did you know?


In a 2016 survey conducted by Twilio, in conjunction with enterprise technology market research company Vanson Bourne, 6,000 consumers in seven different countries were asked about their business messaging preferences. Half of the consumers surveyed revealed that they prefer using native SMS apps to message businesses, and “more than eight in ten (85%) consumers would like to reply to a message from a [business] or engage in conversation.” 1

9 out of 10

The very same study also found that “9 out of 10 [consumers] would like to talk to businesses using messaging,” however, “only 48% of businesses are equipped to connect with customers through a message.” 2


A 2019 study commissioned by business communication company, Avochato, found that “63% of [consumers] would switch to a company that [offers] text messaging as a communication channel.” In addition, 90% of study participants reported that they prefer to communicate with an actual representative of the business rather than chatbots and answering services, making two-way texting all the more valuable to a business. 3

3 minutes

With the fact that “the average global opt-in rate for messaging apps is 77%” 4, and “95 out of 100 of your customers who have opted into your text messaging program open and read your mobile messages within 3 mins,” 5 there is a strong business case for adding native messaging to your standard business operations. Cloud 9 Connect puts your communications directly from your practice management solution into the hands of your patients, and tracks responses automatically. Why not get started right away?

Mobile is becoming not only the new digital hub but also the bridge to the physical world. That’s why mobile will affect more than just your digital operations – it will transform your entire business.

– Thomas Husson, Vice President at Forrester Research