Depew Orthodontics
“I can even be in a different state, country, or a different hemisphere. I’ve worked on it in hunting lodges in Uruguay and in airports in Alaska without any problems at all.”
Learn MoreBusiness-savvy and progressive, Dr. Glass is proud to have a state-of-the-art office, with all the latest technology and equipment, but he is serious about customer care. “It is a small community, and every patient that walks through that door and gets treatment, gets my personal cell number,” states Dr. Glass. “I want them to know that they are getting the best.” His staff is also onboard with the positive customer experience. He is the self-proclaimed “rooster in the henhouse,” leading by example, with ten employees as well as his Office Manager of over sixteen years, Vicki Grill. She is vocal about the cordial, family-like work environment that has been established at Glass Orthodontics. “He does a great job of taking care of us as a team and as individuals,” says Vicki. The mother of two girls carefully balances being a parent with her critical role at Glass Orthodontics, while being an integral part of the patient experience. She explains how she treats patients with the golden rule, as she says, “I want to give them the experience that I would want for myself.”
Cloud 9 has been one of the best decisions that we have ever made. It definitely makes everything a lot easier. It is very user-friendly and can make training a lot easier.
“Cloud 9 has made a huge impact on our practice, mainly from just the sanity point,” claims Dr. Glass. Glass Orthodontics was one of the first practices to make the conversion to Cloud 9 Software. “Cloud 9 has been one of the best decisions that we have ever made. It definitely makes everything a lot easier. It is very user-friendly and can make training a lot easier,” says Vicki. They were on a different system that required several IT professionals in the office, and service was unreliable. Vicki was part of the decision-making and she pointed out limitations with business expansion. “The remote desktop that we had in place could go down at any moment,” Vicki says, “We were talking about adding a third location. I said, we cannot add a third location with the software that we have. We have to have something that’s going to be more of a Cloud base.” With Cloud 9 Software, Dr. Glass says, “I’ve got a product that works.”
Cloud 9 listens to the changing business needs of the practice. “I think that is the big thing that Cloud 9 does. They see what’s going on, they see the trends and they’re up to speed with everything,” says Dr. Glass. His office manager agrees. Vicki says, “Being able to call the support team and say, you know, hey, I’m looking for this, or I’m looking for that.” Over the years, Cloud 9 has worked with customers to fine-tune the software. Vicki says, “The Cloud 9 support team is amazing. They do such a great job with listening to our issues and our questions.”