MyOrthodontist

At the core of MyOrthodontist’s philosophy is making life better for thousands of people. They believe in providing superior service, and integrated Cloud 9, a state-of-the-art browser-based practice management system, to make delivering dental care easier and more convenient.

Cloud 9 powers practice growth with a wide range of features including:

• built-in imaging functionality
• cloud-based patient files
• electronic claims
• electronic statements
• automated pay and auto-posting capabilities

Maria Dunn is the Director of Administration at MyOrthodontist. She has worked there for more than a decade and manages the Cloud 9 integration and training. The group recently added Cloud 9 Connect, a patient engagement solution.

“I think that Cloud 9 Connect is an absolute game-changer,” she said. “The real-time patient communication, seamless appointment reminders, and the two-way texting feature have revolutionized our workflow.”

The group also integrated Cloud 9 Signature, which offers customizable online forms, including consent forms, health histories, COVID-19 questionnaires, HIPAA compliance, payment options, and appointment report cards. Patients can conveniently complete these forms on their phones, tablets, or desktop computers. Once submitted, Cloud 9 Signature automatically uploads the forms into the patient’s digital account, complete with the responsible party’s signature.

Cloud 9’s cloud-based practice management system enables orthodontists to review patient data 24/7, whether they are at home, traveling between multiple practices, or on vacation.

“I travel a lot and spend my summers in Colorado. Cloud 9 allows me to log in remotely, update patient charts, and work on cases,” shared Dr. Moray. “We also used to have an in-house call center and those employees worked from home. We would never have been able to do that without a cloud-based system.”

Dr. Moray said server-based platforms are cumbersome. Before Cloud 9, MyOrthodontist used remote desktop services that still required every office to have an on-premises imaging server. The practices couldn’t send big files without causing everything to slow down, and the remote desktop connection was unreliable. The servers were synched only once a day, at midnight, which made it hard for team members to view images from different workstations. Cloud 9 eliminated all of those problems.

“Cloud 9 has filled a huge gap. We looked at other solutions, and even switched at one point to another vendor, but realized immediately that Cloud 9 was better and came right back,” Dr. Moray said.

“It claimed to have more bells and whistles, but it was awful,” confirmed Ms. Luca. “The functionality was not what they promised. We switched right back to Cloud 9.”